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| General FAQ |
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- What are my payment options?
- My order was declined but you charged me! and GRD charged me twice!
- Is my order secure?
- Does GRD price match?
- I don't have a credit card, can I still order from GRD?
- Does GRD have a print catalog?
- What does it mean when a product is backordered?
- What does it mean when a product is special order?
- Does GRD ship to Canada and other international country's?
- How long before I receive my order?
- How do I cancel my order that has not been shipped?
- I was charged for my complete order but did not receive everything!
- My product arrived damaged, what do I do?
- I am missing parts needed to install my part, how do I get what I need?
- You sent me the wrong part, how do I get what I need?
- How do I return or exchange a product?
- My part broke, how can I get a new one?
- How can I contact GRD?
- What are my payment options?
Credit Card
GRD accepts MasterCard, Visa, Discover, and American Express. This includes debit cards with a MasterCard and Visa logo. For your protection, we security check all credit card orders. You will need to enter the full billing address for the credit card as well as the security code on the back of the card, in order for your card to be approved.
Money Order and Certified Check
Your order will be shipped within the shipping window listed on our site. Please do not send cash. Please use our mail-in-order form to place your order. Paypal
We also take payments through Paypal. This is done through the checkout procedure.
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- My order was declined but you charged me! and GRD charged me twice!
If your transaction was not approved for any reason, your account may appear to have been debited even though it was not. This is due to the way the banking transaction occurs. When you order using a credit or debit account, the system first checks for availability of funds. If the funds are available, the system will automatically reserve those funds to secure the order. At this point, the system will verify the remaining information, such as address verification, authorization, etc. If the transaction fails at any of these points, your bank will decline the withdrawal. However, since the account funds were reserved at the beginning of the transaction, it may take anywhere from 3-5 days, for your bank to record the declined transaction and your account will then reflect the availability of those funds. We at GRD do not get credited for any order that is declined. The temporary appearance of a debit is simply a reflection of the time it takes your bank to recognize and record the cancelled purchase and release the pre-reserved funds. If this occurs, please check your account in a few days, maybe sooner, depending on your bank, and you will notice that those funds were never in fact withdrawn from your account.
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- Is my order secure?
Shopping with GRD is safe and secure. We use the most advanced and up-to-date form of data encryption on the market today. It is actually safer to buy online with GRD then it is to buy from most local retail shops or even over the phone!
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- Does GRD price match?
Whenever possible GRD will price match the advertised total price (price including all shipping and handling charges) from any legitimate retailer. The price must be listed in a magazine or newspaper ad or listed on an open to the public online store. GRD will not price match prices listed on any auction based website; as they are often not legitimate retailers. We will also not price match special group discounts. If you are interested in having GRD price match an item, please contact us and have all the information ready. GRD will verify the information before matching the price.
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- I don't have a credit card, can I still order from GRD?
Yes, you can order from GRD without a credit card! All that you need to do is print off our mail-in-order form and mail it into GRD with your money order or cashiers check. Please do not send a personal check or cash.
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- Does GRD have a print catalog?
GRD does not have a print catalog at this time. Because we are always adding parts and the high cost of printing, we have found it is better to just offer our online catalog. You can view all of our current products on our catalog page.
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- What does it mean when a product is backordered?
Occasionally, a backorder will happen even with our large inventory and ever growing distribution chains. Once in a while, the demand for certain items may overwhelm the manufacturer's ability to keep us supplied with adequate stock. In situations like this, we make every effort to to cross-reference the part to a comparable manufacturer's line. If cross-referencing is not an option, and you have to wait for a part, we will not bill you until that part is shipped to you. If the backordered item happens to be part of a larger order that has already been shipped to you, you will not incur any extra charges.
Note: Due to variations in manufacturer shipping times, backorders are only kept open for a maximum of 30 days. If we haven't received the item from the manufacturer within this time, the backorder will be cancelled and you will not be billed. At the time of cancellation you may re-order, or substitute with a similar item. It is very important to us that you are completely satisfied with your entire order, every time.
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- What does it mean when a product is special order?
Some products that we offer are special order. Those products are designated through-out the online store. We do no stock them because of low demand and limited warehouse space. You are free to order these items but please do understand that they are not in-stock and it can take up to four weeks for the item to ship to you. We will update you once we know a confirmed date on when the item is expected to arrive, and again when it ships we will send you a tracking number. No exchanges, refunds, or store credit will be issued on any special order item, all sales are final.
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- Does GRD ship to Canada and other international country's?
GRD will ship to any country in the world. Shipping will be extra and we will only accept PayPal as payment for all orders outside of the United States and Canada. If you would like to find out how much shipping will be, please follow the check out steps to get an exact and accurate quote.
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- How long before I receive my order?
Most items are shipped using UPS ground. Ground shipping can take up to 5 days to the west coast and up to 3 days to the east coast. Once you receive a tracking number from us you will be able to track the order through either the UPS or FedEx website. The tracking number will give you updated information on your packages status and an estimated arrival date.
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- How do I cancel my order that has not been shipped?
In order to cancel an order you must email orders@grdstore.com with your full name, order number, part(s) that you would like to cancel, and a reason for cancellation (so that we can better meet your needs in the future). Please do not call GRD, we only except cancellations through email to make sure there is a paper trail and that you are the correct person canceling the order, we would hate to cancel the wrong one.
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- I was charged for my complete order but did not receive everything!
GRD does stock a large amount of product but some product may be drop shipped if it is not in stock. This means that items can, and most likely will arrive at different times. We recommend that you check all of your tracking numbers for a status and arrival date for each package before contacting us. If a package is missing or lost, GRD will follow up with the carrier and provide you with more information.
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- My product arrived damaged, what do I do?
Damage during shipping is extremely rare but please inspect your shipment upon arrival. Report any damage or shipping related breakage immediately to the shipping company that delivered the item. GRD does not handle any damage requests, only you can make the claim with the shipping company.
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- I am missing parts needed to install my part, how do I get what I need?
If you are missing parts then you need to contact the manufacture of the product before contacting GRD. We do not stock any replacement parts for any of the parts that we sell. GRD can give you the manufactures contact information if it is not listed on the packaging or in the instructions, just contact us and we will be more than happy to help you out.
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- You sent me the wrong part, how do I get what I need?
Mistake can happen no matter how hard we try. If you did get the wrong part, please contact GRD to let us know. We will be more than happy to exchange it for you as fast as possible. We will give you all the information once you contact us.
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- How do I return or exchange a product?
If you want to return or exchange a product that you order you will need to contact GRD first before sending the product back to us. When you contact us please have your order number ready. GRD will only take back unopened and unused product within 30 days from the date you ordered. GRD does have the right to refuse a return for any reason. Some returns will be subject to a restocking fee that could be up to 20% depending on the condition of the product upon return. You must send the product back with a RMA number on the outside of the box or we will refuse your return. You must also send back your product with a returns form that GRD will email you once we approve your return. If you send the product back without the return paperwork we will refuse the return. Body kits and any item that has been or attempted to be installed is not returnable for any reason. GRD only sells new, unopened products unless otherwise stated.
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- My part broke, how can I get a new one?
Each manufactures varies when it comes to replacing broken parts. The best thing to do is to contact them first to find out their normal procedure and policies regarding broken products. As long as the part is still under warranty, GRD will provide you with any information that you will need in order to receive a replacement.
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- How can I contact GRD?
Corporate Headquarters: Genensis Racing & Development
875 N. Ellsworth Ave.
Villa Park, IL 60181
U.S.A
Tel: (630)834-5600
Fax: (630)834-5601
E-mail Contacts:
Business Relations - info@grdperformance.com
Wholesale Inquiries - wholesale@grdstore.com
Technical Assistance - tech@grdperformance.com
Product Inquiries - sales@grdstore.com
Order Status - tracking@grdstore.com
Website Issues - webmaster@grdperformance.com
AOL IM Help: GRD - Click Here
Or you can use our contact us page.
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